Customer service

Support Forum

Got questions? At the support forum, you can find answers to frequently asked questions about DNA's services. If you cannot find the information you are looking for, just ask a question of your own.

DNA Super Prepaid

DNA Super Prepaid is a ready-to-use prepaid subscription with no monthly fees.

Customer Service

Tel. 044 144 044 (from abroad Tel. +358 44 144 044)
Monday – Friday 8 – 18, Saturday 9 – 16.30

At other times, DNA Customer Service is only available for the following matters:
• PUK codes
• Suspension of subscription in case of theft or disappearance

The following calls are subject to standard mobile call fees (you pay the same as you would if you called any other DNA line in Finland or abroad):
• Calls from DNA Äly/Rajaton subscriptions
• Calls from other operators

Calls from other DNA subscriptions are free of charge.

Your own subscription type is listed on your invoice.

The phone calls are recorded for customer service improvement and quality control purposes.

Contacting us by email

When contacting us by e-mail, please state your contact number and some identifying information (e.g. customer number, contract number, invoice number, subscription number or social security number), to make sure we can look into your case as swiftly as possible.

• For mobile phone and internet issues:
• For broadband connections, TV services, landline phones and Kotiluuri:

Self-service (Minun Palveluni)

Did you know that there are a lot of service related issues you can manage yourself in our self-service online (service in Finnish).

Report service issues 24 hours a day

Tel. +358 800 300 500

Calls are free of charge from all subscriptions in Finland

Mobile network service issues: mobiiliasiakaspalvelu(a)

Cable network service issues: dnawelho(a)

DNA Prepaid User Service

Tel. +358 800 412 582

Postal address

PL 100, 01044 DNA


Tel. +358 44 044 1703

DNA Senior Service

Tel. +358 44 144 244
Monday – Friday 9-16
Calls from DNA mobile subscriptions in Finland are free of charge

HS - Works Technical Support

User support and help with e.g. software installation issues for DNA internet customers.

Tel. 0600 30 50 60

Monday – Friday 9 – 17
Calls cost 1,98€/min + local network charge