Contact us

Customer Service

Monday – Friday  8 – 18

044 144 044 

At other times, DNA Customer Service is only available for the following matters: PUK codes, suspension of subscription in case of theft or disappearance.

Self service

Did you know that there are a lot of service related issues you can manage yourself in our self-service online (service in Finnish).

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DNA Kauppa

See store locations and opening hours.

Search for DNA Kauppa

See store locator map

Report service issues 24 hours a day  0800 300 500

Order by phone 0800 550 044 Mon –Fri 9 – 20, Sat 10 – 16

Contact by email: palvelu@dna.fi

Business customer? See contact information for corporate customers

DNA serves also in other channels

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Instagram logo Instagram

twitter logo Twitter

Supportforum DNA Support forum

Call prices for customer service line

Calling and queuing from Finland are subject to standard mobile call fees.

When calling from abroad, the call will be charged according to the international calls price list. Calling from DNA's landline is free of charge.

Contacting us by email

When contacting us by e-mail, please state your contact number and some identifying information (e.g. customer number, contract number, invoice number, subscription number or social security number), to make sure we can look into your case as swiftly as possible. 

  • For mobile phone and internet issues: palvelu@dna.fi
  • For broadband connections, TV services, landline phones and Kotiluuri: palvelu@dna.fi
Postal address

DNA Oyj
PL 100
01044 DNA

Fax

Tel. 044 044 1703

(calls from abroad +358 44 044 1703)

DNA Kiireetön linja

Service line for customers who need non-urgent customer service and guidance due to, for example, old age or visual, hearing or other impairment.

Tel. 044 144 244

(calls from abroad +358 44 144 244)

Monday – Friday 9-16

Calls from DNA mobile subscriptions in Finland are free of charge.

DNA Prepaid User Service

Tel. 0800 412 582

(calls from abroad +358 800 412 582)

Download My DNA mobile app

View and pay your invoices, contact our customer service, update and manage your services. With My DNA, you can manage your key customer issues easily via one app. Also available in English.

App Store  Google Play