Contact us

Customer Service

Tel. 044 144 044 (from abroad Tel. +358 44 144 044)
Monday – Friday 8 – 18, Saturday 9 – 16.30

At other times, DNA Customer Service is only available for the following matters:
• PUK codes
• Suspension of subscription in case of theft or disappearance

The following calls are subject to standard mobile call fees (you pay the same as you would if you called any other DNA line in Finland or abroad):
• Calls from DNA Äly/Rajaton subscriptions
• Calls from other operators

Calls from other DNA subscriptions are free of charge.

Your own subscription type is listed on your invoice.

The phone calls are recorded for customer service improvement and quality control purposes.

Contacting us by email

When contacting us by e-mail, please state your contact number and some identifying information (e.g. customer number, contract number, invoice number, subscription number or social security number), to make sure we can look into your case as swiftly as possible. 

• For mobile phone and internet issues: palvelu@dna.fi
• For broadband connections, TV services, landline phones and Kotiluuri: palvelu@dna.fi

Price list

• DNA subscription charges
• Price list for DNA subscriptions no longer sold

Special terms

• Special terms and conditions for DNA Liikkuva laajakaista mobile broadband. The terms and conditions shall apply to new subscription contracts starting from 1 December 2016.
• Special terms and conditions for DNA Liikkuva laajakaista
• Special terms and conditions for DNA voice services

General terms and conditions

• DNA general terms and conditions for consumer customers