EU roaming

When a customer uses roaming services in EU/EEA area - and the usage is within fair use limits and roaming is periodic, the following tariffs are applied on top of the domestic tariff:

When consumption surpasses the fair use limits, the EU surcharge shall be added on top of the domestic rate. In case the EU roaming is no longer considered periodic, the EU surcharge shall be applied to calls, messages and data transfer. The EU surcharge rates for voice calls, messages and data transfer are listed below:

Calls

No roaming-specific monthly usage limits are applied to phone calls. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply. 

Messages

No roaming-specific monthly usage limits are applied to SMS and MMS messages. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply. 

Data transfer

For EU data transfer, subscription-specific monthly fair use quotas shall be applied. The monthly fair use quotas for DNA’s phone and mobile broadband subscriptions are listed in the following tables in gigabytes (= 1000 megabytes) per month.

EU data package is also the fair use limit of the mentioned subscriptions.
Consumption within the package is free of charge in the EU/EEA area.

With other subscriptions, consumption within the fair use quota shall be billed with the EU baseline fee (0.0056 EUR/MB).
The subscription specific fair use quotas are listed in the table below: 

EU data package is also the fair use limit of the mentioned subscriptions.
Consumption within the package is free of charge in the EU/EEA area.

With other mobile broadband subscriptions, consumption within the fair use quota shall be billed with the EU baseline fee ( 0.0056 EUR/MB). The subscription specific fair use quotas are listed in the table below: 

DNA Super Prepaid customers can buy packages which include either mobile data or calls, messages and mobile data. The same packages can be used in the EU/EEA area as well. Based on the amount of usage, either the EU baseline fee or EU surcharge shall be billed on top of the package price. The fair use consumption limits of the packages are listed in the below table in megabytes.

DNA Prepaid app packages for iPhone and Android phones:

DNA mobile subscriptions are not designed for permanent roaming. When roaming is no longer considered periodic but permanent, the EU surcharge is applied on top of the domestic rate for all EU roaming services. Roaming is considered periodic when either traffic volume criterion or presence criterion is fulfilled:

1. Traffic volume criterion: The cumulative usage of data transfer, phone calls and text messages in Finland is greater than the usage in EU/EEA area during the past 120 days
2. Presence criterion: The cumulative number of days spent in Finland is greater than days spent in EU/EEA area during the past 120 days. For the calculation, days spent outside EU/EEA area shall be considered domestic days.

In case neither the traffic volume criterion nor the presence criterion are fulfilled, the customer shall receive a notification text message about surpassing the limits of periodic roaming. After the message, all further consumption shall be billed with EU surcharge added on top of the domestic rate. Any billed EU surcharges shall be refunded if the customer shows as consuming mobile services mainly in Finland. Charging the EU surcharge is stopped again when the traffic volume criterion or presence criterion is fulfilled.

This pricing is applied in the EU/EEA area for DNA Mini, DNA Mini Data, DNA Paketti, DNA Pro, DNA Rajaton, DNA SuperÄlypaketti, DNA Veppi and DNA Äly –subscriptions from 15.6.2017 onwards. For other subscriptions, the pricing principles for the EU/EEA roaming are described in the subscription terms and conditions.

The pricing mechanism applies for roaming services consumed in following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

The pricing applies for calls and messages originated from the EU/EEA area to normally priced fixed line and mobile numbers. The pricing does not apply to calls and messages to service lines and corporate numbers with special pricing. Calls and messages from Finland to abroad shall be priced according to international calls’ pricing list.

The pricing is valid for customers that either live permanently in Finland or have stable links to Finland. In case the customer cannot show stable links to Finland, all EU/EEA roaming services shall be billed with the EU surcharge added on top of the domestic rate. Stable links can be formed by, for example, a permanent home address, employment or studies in Finland. DNA may ask for proof of stable links upon signing a subscription contract, and whenever DNA suspects that customer no longer has stable links to Finland.

In case the use of roaming services is considered fraudulent, the EU surcharge shall be billed on top of the domestic rate for all EU/EEA roaming services. Usage is considered fraudulent if the customers subscription is inactive for long time and used mainly or solely abroad, or if a customer has several subscriptions and they are used sequentially while roaming.

The customer does not have the right to sell or give subscriptions (SIM-cards) to persons not living permanently in Finland and not having stable links to Finland. In case a subscription is given to such person, all EU/EEA roaming services are billed with the EU surcharge added on top of the domestic rate. DNA also reserves the right to close such subscriptions immediately and terminate the related contracts. Closing the subscription and/or terminating the contract does not limit customer’s liabilities for outstanding payments.

The EU roaming pricing principles and the EU fair use policy of DNA’s consumer mobile phone and mobile broadband subscriptions is based on the EU Commission Implementing Act 2016/2286.