The pricing mechanism applies for roaming services consumed in following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.
The pricing mechanism is not applied for networks possibly offered by cruise ships or airplanes in the EU/EEA area.
The pricing applies for calls and messages originated from the EU/EEA area to normally priced fixed line and mobile numbers. The pricing does not apply to calls and messages to service lines and corporate numbers with special pricing. Calls and messages from Finland to abroad shall be priced according to international calls’ pricing list.
The pricing is valid for customers that either live permanently in Finland or have stable links to Finland. In case the customer cannot show stable links to Finland, all EU/EEA roaming services shall be billed with the EU surcharge added on top of the domestic rate. Stable links can be formed by, for example, a permanent home address, employment or studies in Finland. DNA may ask for proof of stable links upon signing a subscription contract, and whenever DNA suspects that customer no longer has stable links to Finland.
In case the use of roaming services is considered fraudulent, the EU surcharge shall be billed on top of the domestic rate for all EU/EEA roaming services. Usage is considered fraudulent if the customers subscription is inactive for long time and used mainly or solely abroad, or if a customer has several subscriptions and they are used sequentially while roaming.
The customer does not have the right to sell or give subscriptions (SIM-cards) to persons not living permanently in Finland and not having stable links to Finland. In case a subscription is given to such person, all EU/EEA roaming services are billed with the EU surcharge added on top of the domestic rate. DNA also reserves the right to close such subscriptions immediately and terminate the related contracts. Closing the subscription and/or terminating the contract does not limit customer’s liabilities for outstanding payments.
The EU roaming pricing principles and the EU fair use policy of DNA’s consumer mobile phone and mobile broadband subscriptions is based on the EU Commission Implementing Act 2016/2286.