EU roaming
EU-roaming Prices and Fair Use Policy in DNA consumer subscriptions
The pricing mechanism and fair use policy described below is applied to EU/EEA roaming services offered for DNA’s consumer subscriptions from 1.1.2023 onwards.
As long as the roaming traffic in EU/EEA area is within fair usage limits and roaming is periodic, all mobile service usage in EU/EEA area shall be billed with the domestic tariffs. Domestic tariff is the subscription-specific unit price for calls, text messages and data transfer applied for mobile usage in Finland. Calls and messages from Finland abroad are always charged according to a separate price list.
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No roaming-specific monthly usage limits are applied to phone calls or SMS and MMS messages. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply.
For EU data transfer, subscription-specific monthly fair use quotas shall be applied. The monthly fair use quotas for DNA’s phone and mobile broadband subscriptions are listed in the following tables in gigabytes (1 GB = 1000 megabytes) per month. -
Subscriptions EU-data package (GB/month) DNA Jämpti 12 DNA Jämpti 4G 17 DNA Jämpti 5M 15 DNA Jämpti Lite 9 DNA Jämpti Mini 7 DNA Kelloliittymä 18 DNA Max 4G Rajaton 45 DNA Nopea 4G Jämpti 25 DNA Nopea 4G Paketti 26 DNA Nopea 4G Rajaton 32 DNA Nopea 4G Rajaton Lite 27 DNA Nopea 4G Rajaton Plus 32 DNA Rajaton 5G 1000M 45 DNA Rajaton 5G 400M 34 DNA Rajaton 5G 200M 31 DNA Paketti 17 DNA Paketti 10M 200 22 DNA Puhe Plus 8 DNA Rajaton 23 DNA Rajaton 200M 30 DNA Rajaton 4G 31 DNA Rajaton 4G 10M 25 DNA Rajaton 4G Super 36 DNA Rajaton 4G Teho 27 DNA Rajaton 4G Teho Extra 27 DNA Super 4G Rajaton 36 DNA SuperÄlypaketti 1M 200 11 DNA SuperÄlypaketti 1M 350 16 DNA SuperÄlypaketti 4G 200 22 DNA Äly 50M 18 If the EU roaming data usage exceeds the EU-quota, the exceeding data traffic will be charged 2,232 €/GB in addition to the domestic fee.
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Subscription EU data package (GB/month) DNA Liikkuva 5G 1000M 41 DNA Liikkuva 5G 400M 32 DNA Liikkuva 4G 200M 27 DNA Liikkuva 4G 100M 23 DNA Liikkuva 50M 18 DNA Matkanetti 4G Max 41 DNA Matkanetti 4G Super 32 DNA Perusnetti 4G 14 DNA Perusnetti 4G Plus 16 DNA Supernetti 4G 27 DNA Tablettinetti 4G 3 DNA Tehonetti 4G 20 DNA Veppi 4G 18 DNA Veppi 4G Super 27 DNA Veppi 4G Teho 18 Note!
For the following subscription types the roaming service is barred by default. Roaming can be enabled for these subscription types by DNA customer service, and data roaming cost limit can be defined at the same time: DNA Supernetti 4G, DNA Tehonetti 4G, DNA Perusnetti 4G Plus, DNA Perusnetti 4G, DNA Tablettinetti 4G, DNA Veppi 4G, DNA Veppi 4G Super, DNA Veppi 4G Teho
If the EU roaming data usage exceeds the EU-quota, the exceeding data traffic will be charged 2,232 €/GB in addition to the domestic fee. -
Subsciption EU data package DNA Super Prepaid 0,32 GB/day DNA Rajaton Prepaid 0,32 GB/day DNA Prepaid 0,32 GB/day Top-up data packages EU data package Tehonetti 30 days 6,5 GB/30 days Hypernetti 30 days 8,1 GB/30 days Laitenetti 180 days 9,7 GB/180 days Rajaton 7 days 2,6 GB/7 days Rajaton 30 days 8,1 GB/30 days Rajaton 90 days 21 GB/90 days DNA Prepaid -sovelluksesta ladattavat datapaketit EU data package 3 h 0,16 GB/3 h 8 h 0,26 GB/8 h 1 day 0,31 GB/ day 7 days 2,1 GB/7 days 30 days 7,8 GB/30 days When using DNA prepaid subscriptions, the EU roaming tariff 2,232 €/GB is always charged on top of the domestic data tariff.
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The monthly fee of the subscription types stated below, include unlimited data transfer in the Nordics (Sweden, Norway, Denmark) and the Baltics (Estonia, Latvia, Lithuania), but does not consume any of the subscription's EU data package.
DNA Liikkuva 5G 1000M DNA Liikkuva 5G 400M DNA Rajaton 4G 10M DNA Rajaton 200M DNA Rajaton DNA Nopea 4G Rajaton Plus DNA Nopea 4G Rajaton Lite DNA Nopea 4G Rajaton DNA Nopea 4G Paketti DNA Nopea 4G Jämpti DNA Super 4G Rajaton DNA Rajaton 4G Super DNA Max 4G Rajaton DNA Paketti DNA Jämpti DNA Jämpti 4G DNA Jämpti 5M DNA Jämpti Mini
DNA Jämpti Lite DNA Puhe Plus
DNA mobile broadband subscriptions DNA Matkanetti 4G Super DNA Matkanetti 4G Max DNA Liikkuva 5G 1000M DNA Liikkuva 5G 400M DNA Liikkuva 4G 200M DNA Liikkuva 4G 100M DNA Liikkuva 4G 50M -
When consumption exceeds the fair use limits, the EU surcharge shall be added on top of the domestic rate. In case the EU roaming is no longer considered periodic, the EU surcharge shall be applied to calls, messages and data transfer. The EU surcharge rates for voice calls, messages and data transfer are listed below:
PHONE CALLS
EU surcharge: 0.027 €/min
Receiving calls: free of charge
SENDING SMS/MMS
EU surcharge: 0.005 €/message
Receiving messages free of charge
DATA TRANSFER
EU surcharge: 2,232 €/GB
The fair usage limits and the definitions of periodic traveling are presented in the following sections. In case the limits are surpassed, an automatic notification SMS shall be sent to the customer before applying EU surcharges.
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DNA mobile subscriptions are not designed for permanent roaming. When roaming is no longer considered periodic but permanent, the EU surcharge is applied on top of the domestic rate for all EU roaming services. Roaming is considered periodic when either traffic volume criterion or presence criterion is fulfilled:
1. Traffic volume criterion: The cumulative usage of data transfer, phone calls and text messages in Finland is greater than the usage in EU/EEA area during the past 120 days
2. Presence criterion: The cumulative number of days spent in Finland is greater than days spent in EU/EEA area during the past 120 days. For the calculation, days spent outside EU/EEA area shall be considered domestic days.
In case neither the traffic volume criterion nor the presence criterion is fulfilled, the customer shall receive a notification text message about surpassing the limits of periodic roaming. After the message, all further consumption shall be billed with EU surcharge added on top of the domestic rate. Any billed EU surcharges shall be refunded if the customer shows as consuming mobile services mainly in Finland. Charging the EU surcharge is stopped again when the traffic volume criterion or presence criterion is fulfilled. -
The pricing mechanism applies for roaming services consumed in following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
The pricing mechanism is not applied for networks possibly offered by cruise ships or airplanes in the EU/EEA area.
The pricing applies for calls and messages originated from the EU/EEA area to normally priced fixed line and mobile numbers. The pricing does not apply to calls and messages to service lines and corporate numbers with special pricing. Calls and messages from Finland to abroad shall be priced according to international calls’ pricing list.
The pricing is valid for customers that either live permanently in Finland or have stable links to Finland. In case the customer cannot show stable links to Finland, all EU/EEA roaming services shall be billed with the EU surcharge added on top of the domestic rate. Stable links can be formed by, for example, a permanent home address, employment or studies in Finland. DNA may ask for proof of stable links upon signing a subscription contract, and whenever DNA suspects that customer no longer has stable links to Finland.
In case the use of roaming services is considered fraudulent, the EU surcharge shall be billed on top of the domestic rate for all EU/EEA roaming services. Usage is considered fraudulent if the customers subscription is inactive for long time and used mainly or solely abroad, or if a customer has several subscriptions and they are used sequentially while roaming.
The customer does not have the right to sell or give subscriptions (SIM-cards) to persons not living permanently in Finland and not having stable links to Finland. In case a subscription is given to such person, all EU/EEA roaming services are billed with the EU surcharge added on top of the domestic rate. DNA also reserves the right to close such subscriptions immediately and terminate the related contracts. Closing the subscription and/or terminating the contract does not limit customer’s liabilities for outstanding payments.
The EU roaming pricing principles and the EU fair use policy of DNA’s consumer mobile phone and mobile broadband subscriptions is based on the EU Commission Implementing Act 2016/2286.
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The general emergency number in Finland and in EU countries is 112. The emergency number is only called in urgent emergency situations, when help is needed from the authorities (police, prehospital care, rescue, social services). Calling the emergency number is free of charge throughout the EU.
The emergency services can also be contacted using the 112 application, which can be downloaded from https://112.fi/112-suomi. When calling through the application, the caller's location is automatically transmitted to the emergency response centre. Regional warnings and alerts from authorities are transmitted via the 112 application based on the phone's location data.
Find more information on alternative ways to make an emergency call in EU countries online at: https://www.berec.europa.eu/en/emergency-means.
Preferred networks and available services in the EU area
DNA’s preferred roaming networks and the available services in EU/EEA area are subject to change from time to time. Current status is listed in the table below on per country basis. DNA customers’ mobile phones should select the preferred network automatically. In problem cases and at the edge of the coverage areas, one might need to select the preferred network manually in the phone.
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Operator: KPN
Voice & SMS x Data x 3G - 4G x Prepaid x -
Operator: Telenet
Orange
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x -
Operator: A1 Bulgaria
Voice & SMS x Data x 3G x 4G x 5G x Prepaid x -
Operator: Telefonica
Vodafone
Voice & SMS x x Data x x 3G x x 4G x x 5G x - VoLTE x - Prepaid x x -
Operator: Hutchison 3G
Vodafone
Voice & SMS x x Data x x 3G x x 4G - x Prepaid x x -
Operator: Vodafone
Nova
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x -
Operator: Vodafone
Voice & SMS x Data x 3G - 4G x Prepaid x -
Operator: T-Mobile
Voice & SMS x Data x 3G x 4G x 5G - VoLTE x Prepaid x -
Operator: Cosmote
Vodafone
Voice & SMS x x Data x x 3G - - 4G x x 5G x - VoLTE x - Prepaid x x -
Operator: A1 HR
Voice & SMS x Data x 3G x 4G x Prepaid x -
Operator: Primatel
Cyta
Voice & SMS x x Data x x 3G x x 4G x x 5G - x Prepaid x x -
Operator: Tele2
Bite
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x -
Operator: Telecom
Voice & SMS x Data x 3G x 4G x Prepaid x -
Operator: Tele2
Bite
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x -
Operator: Tango
Orange
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x - -
Operator: Epic
Voice & SMS x Data x 3G x 4G x Prepaid x
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Operator: Orange
Voice & SMS x Data x 3G x 4G x Prepaid - -
Operator: Telenor
Voice & SMS x Data x 3G - 4G x 5G x VoLTE x Prepaid x -
Operator: NOS
Vodafone
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x -
Operator: P4
T-Mobile
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x -
Operator: Orange
Free Mobile
Voice & SMS x x Data x x 3G x x 4G x x 5G x x Prepaid x x -
Operator: Orange
Voice & SMS x Data x 3G x 4G x Prepaid - -
Operator: Orange
Vodafone
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x -
Operator: Telenor
Voice & SMS x Data x 3G x 4G x 5G x VoLTE x Prepaid x -
Operator: Vodafone
Telekom Deutschland
Voice & SMS x x Data x x 3G - - 4G x x 5G - x VoLTE - x Prepaid x x -
Operator: Orange
Slovak Telekom
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x -
Operator: A1 SI
Telemach
Voice & SMS x x Data x x 3G x x 4G x x 5G x - Prepaid x x -
Operator: Telenor
Voice & SMS x Data x 3G - 4G x 5G x VoLTE x Prepaid x -
Operator: Vodafone
Voice & SMS x Data x 3G - 4G x Prepaid x -
Operator: Telekom HU
Voice & SMS x Data x 3G x 4G x Prepaid x -
Operator: Tele2
Voice & SMS x Data x 3G x 4G x Prepaid x