Contact us
You can contact DNA's customer service online or by phone. You can also manage your products and services yourself in our self-service, or in Oma DNA mobile app.
Chat with us
Experts are online until 9 on weekdays and up to 6 on Saturdays. Our chatbot is available around the clock, 24/7.
Visit us
Over 60 DNA Stores offer a comprehensive selection of devices, affordable subscriptions, entertainment and utility services, fast internet connections, and support and assistance with our products and services.
See store locations and opening hours.
Self service
Did you know that there are a lot of service related issues you can manage yourself in our self-service online (service in Finnish).
Call us
Customer service
Monday – Friday 8 – 18
At other times, DNA Customer Service is only available for the following matters: PUK codes, suspension of subscription in case of theft or disappearance.
Calling and queuing from Finland are subject to standard mobile call fees. When calling from abroad, the call will be charged according to the international calls price list. Calling from DNA's landline is free of charge.
Book an appointment
You can book the most suitable call time for you from our calendar, and we will call you. If your matter concerns the device you bought from DNA, please be with it at the time of the call.
Order by phone
Mon –Fri 9 – 20
Sat 10 – 16
We will compare options on the phone for you. Call now or book an appointment to our phone service, and we will call you when it suits you the best.
Call 0800 055 044Book an appointment
Calls are free of charge.
Report service issues
You can report service issues 24 hours a day. If it's an issue with a modem or a router, please be near the device when making the call.
Calling and queuing from Finland are subject to standard mobile call fees. When calling from abroad, the call will be charged according to the international calls price list. Calling from DNA's landline is free of charge.
Non-urgent service line, DNA Kiireetön linja
DNA Kiireetön linja is a service line for customers who need non-urgent customer service and guidance due to, for example, old age or visual, hearing or other impairment.
Monday – Friday 9-16
Calls from DNA mobile subscriptions in Finland are free of charge.
Download My DNA mobile app
View and pay your invoices, contact our customer service, update and manage your services. With My DNA, you can manage your key customer issues easily via one app. Also available in English.