DNA Prepaid SIM card

How to call while not in Finland

DNA Prepaid subscriptions also work abroad apart from DNA Dataprepaid. In EU/EEA countries domestic rates apply to calls and texts. More information on data roaming charges in EU/EEA countries can be found on our EU Roaming site.

DNA Prepaid subscriptions work in over 100 countries. When abroad, you can receive SMS messages and phone calls just like at home in Finland. You do need to use the international number format, when sending SMS messages (for example: save the number 044 123 4567 as +358 44 123 4567).

We recommend that before the travel, visit the DNA roaming website or contact DNA Customer Service (tel. +358 44 144 044) to check the pricing, coverage and any country-specific instructions for making calls.

Please note that DNA Dataprepaid prepaid subscription does not work abroad.

International calls from Finland

You can call abroad by simply adding a country code to the national number. For example, to call to Sweden, you’d add +46. You’ll find some of most commonly used country codes below:

When calling from Finland to another country, you are charged the national call rate and the international call part. You can check for international call prices (in Finnish).

DNA Prepaid app

DNA Prepaid app features unlimited data packages from 3 hours to 30 days. You can buy a short connection only when you need to get connected or opt for a longer package to be constantly connected. Mobile data only works through packages when the app has been installed and it prompts for a new package when a connection is needed. The DNA Prepaid app is available for Android and iPhone.

The DNA Prepaid app offers you a free 24 h internet access as a welcome gift (DNA Super Prepaid users). Special offers are regularly featured on the app which are not available in any other channel.

Self-care website

You can easily manage your prepaid subscription with the DNA Prepaid app or on our self-care website m.prepaid.dna.fi. Furthermore, you can check subscription type, phone number, remaining balance, expiration date, account history and add safety numbers, where you can make limited calls if you run out of balance.

Topping up

You can top-up your prepaid subscription online at laturi.dna.fi with Visa, MasterCard or Finnish online bank payment. Alternatively, you can go to your nearest R-kioski or Otto ATM in Finland. You can also use a physical top-up voucher to add balance to your subscription on the self-care website or at laturi.dna.fi.

The starting balance or any balance given as an award (such as the initial top-up bonus at R-kioski called “ensilatausetu”) is classified as a bonus balance. The bonus balance cannot be used for premium or value-added services, such as calls to international or corporate numbers. These services can only be used with the funds that have actually been topped-up to the prepaid account. In order to avoid situations where the balance runs out unexpectedly, there has to be over €2.50 on the account for the premium services to work.

Mobile payments (“Mobiilimaksu” in Finnish) and payment services offered at SMS numbers beginning with 169-, 177- or 178 can be used with DNA Prepaid subscriptions. Payment service numbers starting with 0606, 0707 and 0708 are not available for prepaid users.

You can use the balance on your prepaid subscription to purchase apps or other content from the following app stores: App Store, Google Play and Windows Store.