EU-Roaming - Data in EU

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EU-roaming Prices and Fair Use Policy in DNA consumer subscriptions

The pricing mechanism and fair use policy described below is applied to  EU/EEA roaming services offered for DNA’s consumer subscriptions from 1.1.2024 onwards.

As long as the roaming traffic in EU/EEA area is within fair usage limits and roaming is periodic, all mobile service usage in EU/EEA area shall be billed with the domestic tariffs. Domestic tariff is the subscription-specific unit price for calls, text messages and data transfer applied for mobile usage in Finland. Calls and messages from Finland abroad are always charged according to a separate price list.

The EU data package, defined by type of subscription, expresses the reasonable amount of data transmission within the EU/EEA. For certain types of subscriptions, the monthly subscription fee includes unlimited data traffic not only in Finland but also in the Nordic (Sweden, Norway, Denmark) and Baltic (Estonia, Latvia, Lithuania) regions, and the data used in these regions does not consume the EU data package of the subscription. For more information on these types of subscriptions, see below under Unlimited data transfer in Finland, the Nordics and the Baltics.

What are the fair use limits?

No roaming-specific monthly usage limits are applied to phone calls or SMS and MMS messages. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply. 


For EU data transfer, subscription-specific monthly fair use quotas shall be applied. The monthly fair use quotas for DNA’s phone and mobile broadband subscriptions are listed in the following tables in gigabytes (1 GB = 1000 megabytes) per month.

EU-data fair use quotas with DNA phone subscriptions
Subscriptions EU-data package (GB/month)
DNA Jämpti 14
DNA Jämpti 4G 20
DNA Jämpti 5M 17
DNA Jämpti Lite 11
DNA Jämpti Mini 8
DNA Kelloliittymä 21
DNA Max 4G Rajaton 52
DNA Mini 21
DNA Nopea 4G Jämpti 28
DNA Nopea 4G Paketti 31
DNA Nopea 4G Rajaton 37
DNA Nopea 4G Rajaton Lite 32
DNA Nopea 4G Rajaton Plus 37
DNA Rajaton 5G 1000M 52
DNA Rajaton 5G 600M 42
DNA Rajaton 5G 400M 39
DNA Rajaton 5G 200M 36
DNA Paketti 19
DNA Paketti 10M 200 25
DNA Puhe Plus 9
DNA Rajaton 26
DNA Rajaton 200M 34
DNA Rajaton 4G 36
DNA Rajaton 4G 10M 28
DNA Rajaton 4G Super 42
DNA Rajaton 4G Teho 32
DNA Rajaton 4G Teho Extra 32
DNA Super 4G Rajaton 42
DNA SuperÄlypaketti 1M 200 13
DNA SuperÄlypaketti 1M 350 18
DNA SuperÄlypaketti 4G 200 26
DNA Äly 50M 21

 

If the EU roaming data usage exceeds the EU-quota, the exceeding data traffic will be charged 1,922 €/GB in addition to the domestic fee.

 
EU-data fair use quotas with DNA mobile broadband subscriptions

 

Subscription EU data package (GB/month)
DNA Liikkuva 5G 1000M 41
DNA Liikkuva 5G 400M 32
DNA Liikkuva 4G 200M  27
DNA Liikkuva 4G 100M  23
DNA Liikkuva 50M 18
DNA Matkanetti 4G Max 41
DNA Matkanetti 4G Super 32
DNA Perusnetti 4G 14
DNA Perusnetti 4G Plus 16
DNA Supernetti 4G 27
DNA Tablettinetti 4G 3
DNA Tehonetti 4G 20
DNA Veppi 4G 18
DNA Veppi 4G Super 27
DNA Veppi 4G Teho 18

 

Note! 
For the following subscription types the roaming service is barred by default. Roaming can be enabled for these subscription types by DNA customer service, and data roaming cost limit can be defined at the same time: DNA Supernetti 4G, DNA Tehonetti 4G, DNA Perusnetti 4G Plus, DNA Perusnetti 4G, DNA Tablettinetti 4G, DNA Veppi 4G, DNA Veppi 4G Super, DNA Veppi 4G Teho


If the EU roaming data usage exceeds the EU-quota, the exceeding data traffic will be charged 2,232 €/GB in addition to the domestic fee.

EU-data fair use quotas with DNA prepaid subscriptions

 

Subsciption  EU data package
DNA Super Prepaid 1,04 GB/day
DNA Rajaton Prepaid 0,93 GB/day
DNA Rajaton Prepaid 5G 1,24 GB/day
DNA Prepaid  1,04 GB/day

 

Top-up data packages EU data package
Tehonetti 30 days 21 GB/30 days
Hypernetti 30 days 26 GB/30 days
Hypernetti 5G 30 days 32 GB/30 days
Laitenetti 180 days 32 GB/180 days
Rajaton 7 days 8,3 GB/7 days
Rajaton 30 days 26 GB/30 days
Rajaton 5G 30 days 37 GB/30 days
Rajaton 90 days 68 GB/90 days

 

DNA Prepaid -sovelluksesta ladattavat datapaketit EU data package
3 h 0,51 GB/3 h
8 h 0,83 GB/8 h
1 day 1,0 GB/ day
7 days 6,8 GB/7 days
30 days 25 GB/30 days

 

 

When using DNA prepaid subscriptions, the EU roaming tariff 1,922 €/GB is always charged on top of the domestic data tariff.

Unlimited data transfer in Finland, the Nordics and the Baltics

The monthly fee of the subscription types stated below, include unlimited data transfer in the Nordics (Sweden, Norway, Denmark) and the Baltics (Estonia, Latvia, Lithuania), but does not consume any of the subscription's EU data package.

 

DNA phone subscriptions 

DNA Rajaton 5G 1000M
DNA Rajaton 5G 600M
DNA Rajaton 5G 400M
DNA Rajaton 5G 200M
DNA Rajaton 4G 10M
DNA Rajaton 200M
DNA Rajaton
DNA Nopea 4G Rajaton Plus
DNA Nopea 4G Rajaton Lite
DNA Nopea 4G Rajaton
DNA Nopea 4G Paketti
DNA Nopea 4G Jämpti
DNA Super 4G Rajaton
DNA Rajaton 4G Super
DNA Max 4G Rajaton
DNA Mini
DNA Paketti
DNA Jämpti
DNA Jämpti Puhe
DNA Jämpti 4G
DNA Jämpti 5M
DNA Jämpti Mini
DNA Jämpti Lite
DNA Puhe Plus

 

DNA mobile broadband subscriptions
DNA Matkanetti 4G Super
DNA Matkanetti 4G Max
DNA Liikkuva 5G 1000M
DNA Liikkuva 5G 400M
DNA Liikkuva 4G 200M
DNA Liikkuva 4G 100M
DNA Liikkuva 4G 50M
EU surcharge when usage is not within fair use limits or roaming is not periodic

When consumption exceeds the fair use limits, the EU surcharge shall be added on top of the domestic rate. In case the EU roaming is no longer considered periodic, the EU surcharge shall be applied to calls, messages and data transfer. The EU surcharge rates for voice calls, messages and data transfer are listed below: 

PHONE CALLS

EU surcharge:  0.027 €/min

Receiving calls: free of charge

SENDING SMS/MMS

EU surcharge: 0.005 €/message

Receiving messages free of charge

DATA TRANSFER

EU surcharge: 1,922 €/GB

The fair usage limits and the definitions of periodic traveling are presented in the following sections. In case the limits are surpassed, an automatic notification SMS shall be sent to the customer before applying EU surcharges.

What is periodic travel?

DNA mobile subscriptions are not designed for permanent roaming. When roaming is no longer considered periodic but permanent, the EU surcharge is applied on top of the domestic rate for all EU roaming services. Roaming is considered periodic when either traffic volume criterion or presence criterion is fulfilled:

  1. Traffic volume criterion: The cumulative usage of data transfer, phone calls and text messages in Finland is greater than the usage in EU/EEA area during the past 120 days
  2. Presence criterion: The cumulative number of days spent in Finland is greater than days spent in EU/EEA area during the past 120 days. For the calculation, days spent outside EU/EEA area shall be considered domestic days.

In case neither the traffic volume criterion nor the presence criterion is fulfilled, the customer shall receive a notification text message about surpassing the limits of periodic roaming. After the message, all further consumption shall be billed with EU surcharge added on top of the domestic rate. Any billed EU surcharges shall be refunded if the customer shows as consuming mobile services mainly in Finland. Charging the EU surcharge is stopped again when the traffic volume criterion or presence criterion is fulfilled.

Validity and constraints

The pricing mechanism applies for roaming services consumed in following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

The pricing mechanism is not applied for networks possibly offered by cruise ships or airplanes in the EU/EEA area.

The pricing applies for calls and messages originated from the EU/EEA area to normally priced fixed line and mobile numbers. The pricing does not apply to calls and messages to service lines and corporate numbers with special pricing. Calls and messages from Finland to abroad shall be priced according to international calls’ pricing list.

The pricing is valid for customers that either live permanently in Finland or have stable links to Finland. In case the customer cannot show stable links to Finland, all EU/EEA roaming services shall be billed with the EU surcharge added on top of the domestic rate. Stable links can be formed by, for example, a permanent home address, employment or studies in Finland. DNA may ask for proof of stable links upon signing a subscription contract, and whenever DNA suspects that customer no longer has stable links to Finland.

In case the use of roaming services is considered fraudulent, the EU surcharge shall be billed on top of the domestic rate for all EU/EEA roaming services. Usage is considered fraudulent if the customers subscription is inactive for long time and used mainly or solely abroad, or if a customer has several subscriptions and they are used sequentially while roaming.

The customer does not have the right to sell or give subscriptions (SIM-cards) to persons not living permanently in Finland and not having stable links to Finland. In case a subscription is given to such person, all EU/EEA roaming services are billed with the EU surcharge added on top of the domestic rate. DNA also reserves the right to close such subscriptions immediately and terminate the related contracts. Closing the subscription and/or terminating the contract does not limit customer’s liabilities for outstanding payments.

The EU roaming pricing principles and the EU fair use policy of DNA’s consumer mobile phone and mobile broadband subscriptions is based on the EU Commission Implementing Act 2016/2286.
 

Emergency number 112 and alternative ways to make an emergency call in EU countries

The general emergency number in Finland and in EU countries is 112. The emergency number is only called in urgent emergency situations, when help is needed from the authorities (police, prehospital care, rescue, social services). Calling the emergency number is free of charge throughout the EU.

The emergency services can also be contacted using the 112 application, which can be downloaded from https://112.fi/112-suomi. When calling through the application, the caller's location is automatically transmitted to the emergency response centre. Regional warnings and alerts from authorities are transmitted via the 112 application based on the phone's location data.

Find more information on alternative ways to make an emergency call in EU countries online at: https://www.berec.europa.eu/en/emergency-means.

Preferred networks and available services in the EU area

DNA’s preferred roaming networks and the available services in EU/EEA area are subject to change from time to time. Current status is listed in the table below on per country basis. DNA customers’ mobile phones should select the preferred network automatically. In problem cases and at the edge of the coverage areas, one might need to select the preferred network manually in the phone.

Netherlands
Operator:

KPN

Voice & SMS x
Data x
3G -
4G x
5G x
Prepaid x

 

Belgium
Operator:

Telenet

Orange

Voice & SMS x x
Data x x
3G x x
4G x x
5G x -
VoLTE x -
Prepaid x x

 

Bulgaria
Operator:

A1 Bulgaria

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid x

 

Spain
Operator:

Orange

Voice & SMS x
Data x
3G x
4G x
5G x
VoLTE x
Prepaid x

 

Guadeloupe
Operator:

Digicel

Dauphin Telecom

Voice & SMS x x
Data x x
3G x x
4G x x
Prepaid - x

 

Ireland
Operator:

Meteor

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid x

 

Iceland
Operator:

Vodafone

Nova

Voice & SMS x x
Data x x
3G x x
4G x x
VoLTE x -
Prepaid x x

 

Italy
Operator:

Wind

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid x

 

Austria
Operator:

T-Mobile

Voice & SMS x
Data x
3G x
4G x
5G -
VoLTE x
Prepaid x

 

Greece
Operator:

Cosmote

Voice & SMS x
Data x
3G -
4G x
5G x
VoLTE x
Prepaid x

 

Croatia
Operator:

Croatian Telecom

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid -

 

Cyprus (Southern Cyprus)
Operator:

Epic

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid x

 

Latvia
Operator:

Tele2

Bite

Voice & SMS x x
Data x x
3G x x
4G x x
5G - x
Prepaid x x

 

Liechtenstein
Operator:

Telecom

Voice & SMS x
Data x
3G x
4G x
Prepaid x

 

Lithuania
Operator:

Tele2

Bite

Voice & SMS x x
Data x x
3G x x
4G x x
5G - x
Prepaid x x

 

Luxemburg
Operator:

Tango

Voice & SMS x
Data x
3G x
4G x
5G x
VoLTE x
Prepaid x

 

Malta
Operator:

Epic

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid x

 

Martinique
Operator:

Digicel

Voice & SMS x
Data x
3G x
4G x
Prepaid -

 

Mayotte
Operator:

Orange

Voice & SMS x
Data x
3G x
4G x
Prepaid -

 

Norway
Operator:

Telenor

Voice & SMS x
Data x
3G -
4G x
5G x
VoLTE x
Prepaid x

 

Portugal
Operator:

NOS

Vodafone

Voice & SMS x x
Data x x
3G x x
4G x x
5G x -
Prepaid x x

 

Poland
Operator:

P4

T-Mobile

Voice & SMS x x
Data x x
3G x x
4G x x
5G x x
Prepaid x x

 

France
Operator:

Orange

Free Mobile

Voice & SMS x x
Data x x
3G x x
4G x x
5G x x
Prepaid x x

 

French Guiana
Operator:

Digicel

Voice & SMS x
Data x
3G x
4G x
Prepaid -

 

Reunion
Operator:

Orange

Voice & SMS x
Data x
3G x
4G x
Prepaid -

 

Romania
Operator:

Orange

Vodafone

Voice & SMS x x
Data x x
3G x x
4G x x
5G x -
Prepaid x x

 

Sweden
Operator:

Telenor

Voice & SMS x
Data x
3G x
4G x
5G x
VoLTE x
Prepaid x

 

Saint Barthelemy
Operator:

Digicel

Dauphin Telecom

Voice & SMS x x
Data x x
3G x x
4G x x
Prepaid - x

 

Saint Martin
Operator:

Digicel

Dauphin Telecom

Voice & SMS x x
Data x x
3G x x
4G x x
Prepaid - x

 

Germany
Operator:

Telekom Deutschland

Voice & SMS x
Data x
3G -
4G x
5G x
VoLTE x
Prepaid x

 

Slovakia
Operator:

Slovak Telekom

Voice & SMS x
Data x
3G x
4G x
Prepaid x

 

Slovenia
Operator:

A1 SI

Telemach

Voice & SMS x x
Data x x
3G x x
4G x x
5G x -
Prepaid x x

 

Denmark
Operator:

Telenor

Voice & SMS x
Data x
3G -
4G x
5G x
VoLTE x
Prepaid x

 

Czech Republic
Operator:

Vodafone

Voice & SMS x
Data x
3G -
4G x
Prepaid x

 

Hungary
Operator:

Telekom HU

Voice & SMS x
Data x
3G x
4G x
Prepaid x

 

Estonia
Operator:

Tele2

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid x