Ensure high-quality customer experience with a multichannel service
DNA’s Multichannel Contact Centre solution ensures that all your customers will reach your company the way they want to. Regardless of the channel, your company can produce a whole and targeted customer experience. Simultaneously, more efficient customer information management enables additional sales.
Digitalisation has changed customer behaviour. Customers take care of routine assignments increasingly via self-service and simultaneously expect individual service in a channel of their choosing without the need to switch between channels.
By subscribing to the Multichannel Contact Centre solution, your company can meet the ongoing change. Customer service becomes easy when your customers can solve all their issues and fulfil their needs all at once.
DNA’s solution is based on the Genesys PureCloud service. Genesys is a world-leading customer experience developer. The scaling cloud service is suitable for small customer service units providing a multichannel solution as well as demanding contact centres.