Virtual PBX

DNA Virtual PBX, or switchboard, helps your customers reach the right people through a single business number, while enabling effortless routing of incoming calls.

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Better reachability with DNA Virtual PBX service

DNA PBX (Private Branch Exchange) service makes customer communications simple, flexible and professional. Your employees can be reached at the right time and in the right way, helping to deliver a better customer experience and higher customer satisfaction.

Incoming calls are routed quickly and intelligently, ensuring your customers get the help they need without delay. One business number is all it takes. Your customers do not need to know who to call, as the service automatically routes calls to available employees or places them in a queue. If the intended contact is in a meeting or on holiday, calls are seamlessly forwarded, avoiding interruptions and frustration.

DNA PBX service is suitable for businesses of all sizes and across a wide range of industries. It adapts flexibly to the needs of different user groups and supports various ways of working. With the DNA Call mobile app, you can easily manage availability and call routing on your phone, while Softphone enables you to handle calls directly in your browser. A traditional attendant console is also available when needed.

As a fully cloud-based service, DNA PBX service requires no upfront investment, and monthly billing is based on actual usage. You only pay for what you need.

DNA PBX Service grows with your business. You can enhance the service with a wide range of additional services that improve reachability and take the customer experience to the next level. By combining your company’s customer data with AI-powered capabilities, you can deliver smoother, more personalised and more efficient customer service.

Kannettavassa tietokoneessa ja älypuhelimessa näkyy puhelinkuvake, jossa on piiriviivoja sinisillä näytöillä ja joka symboloi digitaalista viestintää.

After activating the PBX service, you can manage its users in YritysDNA.

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  • Better reachability

    Customers can easily reach the right people in your business, from sales to customer service, while holiday routing helps ensure accessibility during staff absences.

  • Integration capabilities

    The service can be easily integrated with your existing business systems, such as CRM platforms, making it a seamless part of your company’s ecosystem.

  • User interfaces for different needs

    DNA Call mobile app, Call forwarding and Softphone ensure the service can be scaled to suit different user groups and ways of working.

  • Comprehensive add-on services

    Enhance customer service with intelligent add-on services and deliver a more personalised experience for your customers.

Comprehensive add-on services take PBX Service to the next level

Discover the new add-on services for DNA PBX Service, which enhance call routing and customer interaction management, enrich customer data and help deliver a seamless service experience.

Hymyilevä henkilö kuulokkeet päässään istuu työpöydän ääressä ja katsoo poispäin tietokoneen näytöstä toimistossa.

Caller ID

The DNA Caller ID add-on service automatically retrieves caller details from Fonecta’s directory database in real time. This enables a more professional customer experience and significantly reduces call handling times, as employees can focus directly on the customer's enquiry instead of spending time gathering customer information.

Mies tietokoneen ääressä saa apua hehkuvalta holografiselta hahmolta modernissa toimistoympäristössä.

AI Summary

The DNA AI Summary add-on service uses AI to generate call transcripts and summaries automatically. Automated call documentation and structuring save customer service agents time while giving businesses better visibility into customer needs.

Nainen, jolla on kuulokkeet, digitaalinen kasvoskannaus, vaaleanpunainen tekniikkatausta, joka edustaa tekoälyä ja ihmisten välistä vuorovaikutusta.

AI Announcements

The DNA AI Announcements add-on service creates natural-sounding voice announcements from written text. The service enables real-time updates, support for multiple languages and personalised messages. It can significantly reduce the time spent creating announcements, as there is no need to order them separately. The announcements are also delivered in a consistent quality, helping to present a more professional image of your business.

Hymyilevä nainen, jolla on kuulokkeet ja silmälasit, digitaalisen datagrafiikan ympäröimänä toimistoympäristössä.

Connector/integration

The DNA Connector add-on service retrieves all relevant caller information directly from your company’s CRM or other business systems. This enables faster and more personalised customer service, without the need to spend time searching for information. The integration also makes it possible to save AI-generated call summaries directly to customer records, improving follow-up actions and the overall management of customer interactions.

DNA Virtual PBX adapts along with the needs of various user groups

  • Mobile application

    Edit, e.g., your presence information and call settings on DNA Call mobile application. You can have multiple phone numbers and devices in use, and you can be part of more than one hunting group simultaneously.

  • Softphone

    This add-on feature allows users to make and receive calls using only a web browser. It also makes communication and collaboration easier through chat, video calls, screen sharing and conference calling.

  • Call forwarding

    You can forward incoming calls via a web-based attendant application. Edit and browse all employee presence information and telephone directory and add new contacts outside the service to the telephone directory.

  • Easy management

    As the main user of your company, you can manage, e.g., other users, group members, hunting groups, menu services settings and bulletins. You can schedule your standard reports to be delivered between specific periods.

DNA Virtual PBX features

Basic features
  • Using the service is possible with a browser-based user interface and mobile application
  • Support for all numbers, for the company and its employees
  • The possibility of using multiple phone numbers per person
  • Voicemail service
  • Internal telephone directory
  • Managing presence information is easy (in a meeting, away from office, on vacation etc.)
  • Call routing from one menu, e.g., to sales or customer support
  • Other company number routing features, schedules, bulletins and queueing
Additional services
  • Callback service for customers instead of queueing
  • Forwarding calls with the work status or outsourcing forwarding
  • Versatile interfaces: real-time utilisation of other systems, such as user’s meeting information or access control integration’s absence information
  • Vacation voicemail: callers are directed to the right destination through a clear menu structure, while selected VIP numbers can be routed directly to the intended recipient without delay
  • Call saving: call recording helps keep customer calls documented and supports service development, quality monitoring and post-call review
  • DNA Call Centre: brings customer information, after-call work, outbound calling and a real-time operational view together, enabling more efficient customer service management and smoother customer interactions
  • DNA Caller ID: automatically retrieves the caller’s name information for incoming calls and displays it to the user in the PBX Service interfaces during the call
  • DNA AI Summary: automatically generates a transcript and summary of a recorded call. The summary is based on the content of the call and is available to users who have viewing rights for the call
  • DNA AI Tiedote: users write an announcement in text format, and AI automatically converts it into a voice announcement. Customers always receive an up-to-date and clear message, for example about opening hours or exceptional situations
  • DNA Connector: connects the PBX Service to the customer’s CRM (Customer Relationship Management) system and automatically displays relevant customer information during the call. Information can be viewed and updated without interrupting the conversation

See also

VoIP PBX connects digital voice traffic from the company’s IP-PBX to the public phone network.

Business and service numbers increase accessibility with unified employee phone numbers and easy customer service’s national numbers.

Corporate Network routes voice and data efficiently and securely.

With our Professional Services, you can ensure your solution is properly maintained and that agreed service levels are consistently met. We also offer customer training delivered by our experts on the settings and features of the PBX Service user interface, helping you get the most out of the service and enabling new employees to quickly become familiar with the solution.

Ensure smooth customer experience with quality solutions

Contact us, and we will help you find the most suitable customer service solutions for your company.

Send a contact request Call 0800 30 20 30