EU roaming

On this page you will find useful information about roaming and our recommended visiting networks in the EU area.

EU roaming Prices and Fair Use Policy in DNA corporate subscriptions

Make yourself at home – EU roaming lets you travel without any worries. As a DNA's corporate customer, you only pay the domestic price for calls and messages in EU and EEA countries.

All mobile service usage in the EU/EEA area shall be billed with (at least) the domestic tariffs. Domestic tariff is the subscription-specific unit price for calls, text messages and data transfer applied for mobile usage in Finland. DNA Business Rajaton subscriptions include unlimited calls within EU/ETA and with EU/ETA data package you can roam without worries of extra costs.

Additional information about roaming charges within the EU and the fair use policy applied to DNA Corporate Products (.pdf)

EU baseline fee when usage is within fair use limits and roaming is periodic

When a customer uses roaming services in EU/EEA area - and the usage is within fair use limits and roaming is periodic, no fees other than the domestic price are charged for the use of mobile services.

PHONE CALLS

Domestic tariff

Receiving calls: free of charge

SENDING SMS/MMS 

Domestic tariff

Receiving messages: free of charge

DATA TRANSFER

Domestic tariff

 

 

EU surcharge when usage is not within fair use limits or roaming is not periodic

When consumption surpasses the fair use limits, the EU surcharge shall be added on top of the domestic rate. In case the EU roaming is no longer considered periodic, the EU surcharge shall be applied to calls, messages and data transfer. The EU surcharge rates for voice calls, messages and data transfer are listed below:

PHONE CALLS

EU surcharge:  0.022 EUR/min

Receiving calls: free of charge

SENDING SMS/MMS

EU surcharge: 0.004 EUR/message

Receiving messages free of charge

DATA TRANSFER

EU surcharge 0.00155 EUR/MB

The fair usage limits and the definitions of periodic traveling are presented in the following sections. In case the limits are surpassed, an automatic notification SMS shall be sent to the customer before applying EU surcharges.

What are the fair use limits?

Calls

No roaming-specific monthly usage limits are applied to phone calls. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply. 

Messages

No roaming-specific monthly usage limits are applied to SMS and MMS messages. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply. 

Data transfer

For EU data transfer, subscription-specific monthly fair use quotas shall be applied. The monthly fair use quotas for DNA’s phone and mobile broadband subscriptions are listed in the following tables in gigabytes (= 1000 megabytes) per month.

EU-data fair use quotas with DNA B2B subscriptions
Product       
Quota (GB/month)
DNA Optimi Basic subscription Daily data transfer 2.6
DNA Optimi subscription Perusnetti service 6.5
     
DNA Netti add-on service XS 5.2
DNA Netti add-on service S 7.1
DNA Netti add-on service S PLUS 9.0
DNA Netti add-on service 2 M 8.4
DNA Netti add-on service 21 M 12.3
DNA Netti add-on service 50 M 18.3
DNA Netti add-on service 150 M 20.1
DNA Netti add-on service 150 M Plus 11.6
DNA Netti add-on service 300 M 26.6
DNA Netti add-on service 50 M unlimited 20.5
DNA Netti add-on service 150 M unlimited 25.7
DNA Netti add-on service 300 M unlimited 45.0
     
DNA Business Basic 4G   6.3
DNA Business Plus   6.3
DNA Business Mini 4G   18.1
DNA Business Unlimited 4G 10M 28.3
DNA Business Unlimited 4G Suomi 50M 30.8
DNA Business Unlimited 4G 50M* 33.4
DNA Business Unlimited 4G 100M* 33.4
DNA Business Unlimited 4G 150M* 34.7
DNA Business Unlimited 4G 300M* 37.3
DNA Business Unlimited 5G 50M* 33.4
DNA Business Unlimited 5G 100M* 34.7
DNA Business Unlimited 5G 150M* 37.3
DNA Business Unlimited 5G 300M* 38.6
DNA Business Unlimited 5G 600M* 48.9
DNA Business Unlimited 5G 1000M* 55.4
DNA Optimi EU L* 20.3
DNA Optimi EU XL* 24.6
DNA Optimi EU XXL* 40.8
     
DNA Mobile Broadband 4G subscription S 7.1
DNA Mobile Broadband 4G subscription S PLUS 8.9
DNA Mobile Broadband 4G subscription M 10.2
DNA Mobile Broadband 4G subscription M PLUS 14.1
DNA Mobile Broadband 4G subscription L 17.9
DNA Mobile Broadband 4G subscription XL 23.1
DNA Mobile Broadband 4G subscription XXL 32.1
DNA Mobile Broadband 5G subscription XXL 37.3
DNA Mobile Broadband 5G subscription XXL+ 38.6
DNA Mobile Broadband EU 5G subscription* 600M 46.3
DNA Mobile Broadband EU 5G subscription* 1000M 51.5

 

* No EU surcharge for data transfer in Sweden, Norway, Denmark, Estonia, Latvia and Lithuania.

What is periodic travel?

DNA mobile subscriptions are not designed for permanent roaming. When roaming is no longer considered periodic but permanent, the EU surcharge is applied on top of the domestic rate for all EU roaming services. Roaming is considered periodic when either traffic volume criterion or presence criterion is fulfilled:

  1. Traffic volume criterion: The cumulative usage of data transfer, phone calls and text messages in Finland is greater than the usage in EU/EEA area during the past 120 days
  2. Presence criterion: The cumulative number of days spent in Finland is greater than days spent in EU/EEA area during the past 120 days. For the calculation, days spent outside EU/EEA area shall be considered domestic days.

In case neither the traffic volume criterion nor the presence criterion are fulfilled, the customer shall receive a notification text message about surpassing the limits of periodic roaming. After the message, all further consumption shall be billed with EU surcharge added on top of the domestic rate. Any billed EU surcharges shall be refunded if the customer shows as consuming mobile services mainly in Finland. Charging the EU surcharge is stopped again when the traffic volume criterion or presence criterion is fulfilled.

Emergency number 112 and alternative ways to make an emergency call in EU countries

The general emergency number in Finland and in EU countries is 112. The emergency number is only called in urgent emergency situations, when help is needed from the authorities (police, prehospital care, rescue, social services). Calling the emergency number is free of charge throughout the EU.

The emergency services can also be contacted using the 112 application, which can be downloaded from https://112.fi/112-suomi. When calling through the application, the caller's location is automatically transmitted to the emergency response centre. Regional warnings and alerts from authorities are transmitted via the 112 application based on the phone's location data.

Find more information on alternative ways to make an emergency call in EU countries online at: https://www.berec.europa.eu/en/emergency-means.

Preferred networks and available services in the EU area

DNA’s preferred roaming networks and the available services in EU/EEA area are subject to change from time to time. Current status is listed in the table below on per country basis. DNA customers’ mobile phones should select the preferred network automatically. In problem cases and at the edge of the coverage areas, one might need to select the preferred network manually in the phone.

Netherlands
Operator:

KPN

Voice & SMS x
Data x
3G -
4G x
5G x
Prepaid x

 

Belgium
Operator:

Telenet

Orange

Voice & SMS x x
Data x x
3G x x
4G x x
5G x -
VoLTE x -
Prepaid x x

 

Bulgaria
Operator:

A1 Bulgaria

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid x

 

Spain
Operator:

Orange

Voice & SMS x
Data x
3G x
4G x
5G x
VoLTE x
Prepaid x

 

Guadeloupe
Operator:

Digicel

Dauphin Telecom

Voice & SMS x x
Data x x
3G x x
4G x x
Prepaid - x

 

Ireland
Operator:

Meteor

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid x

 

Iceland
Operator:

Vodafone

Nova

Voice & SMS x x
Data x x
3G x x
4G x x
VoLTE x -
Prepaid x x

 

Italy
Operator:

Wind

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid x

 

Austria
Operator:

T-Mobile

Voice & SMS x
Data x
3G x
4G x
5G -
VoLTE x
Prepaid x

 

Greece
Operator:

Cosmote

Voice & SMS x
Data x
3G -
4G x
5G x
VoLTE x
Prepaid x

 

Croatia
Operator:

Croatian Telecom

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid -

 

Cyprus (Southern Cyprus)
Operator:

Epic

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid x

 

Latvia
Operator:

Tele2

Bite

Voice & SMS x x
Data x x
3G x x
4G x x
5G - x
Prepaid x x

 

Liechtenstein
Operator:

Telecom

Voice & SMS x
Data x
3G x
4G x
Prepaid x

 

Lithuania
Operator:

Tele2

Bite

Voice & SMS x x
Data x x
3G x x
4G x x
5G - x
Prepaid x x

 

Luxemburg
Operator:

Tango

Voice & SMS x
Data x
3G x
4G x
5G x
VoLTE x
Prepaid x

 

Malta
Operator:

Epic

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid x

 

Martinique
Operator:

Digicel

Voice & SMS x
Data x
3G x
4G x
Prepaid -

 

Mayotte
Operator:

Orange

Voice & SMS x
Data x
3G x
4G x
Prepaid -

 

Norway
Operator:

Telenor

Voice & SMS x
Data x
3G -
4G x
5G x
VoLTE x
Prepaid x

 

Portugal
Operator:

NOS

Vodafone

Voice & SMS x x
Data x x
3G x x
4G x x
5G x -
Prepaid x x

 

Poland
Operator:

P4

T-Mobile

Voice & SMS x x
Data x x
3G x x
4G x x
5G x x
Prepaid x x

 

France
Operator:

Orange

Free Mobile

Voice & SMS x x
Data x x
3G x x
4G x x
5G x x
Prepaid x x

 

French Guiana
Operator:

Digicel

Voice & SMS x
Data x
3G x
4G x
Prepaid -

 

Reunion
Operator:

Orange

Voice & SMS x
Data x
3G x
4G x
Prepaid -

 

Romania
Operator:

Orange

Vodafone

Voice & SMS x x
Data x x
3G x x
4G x x
5G x -
Prepaid x x

 

Sweden
Operator:

Telenor

Voice & SMS x
Data x
3G x
4G x
5G x
VoLTE x
Prepaid x

 

Saint Barthelemy
Operator:

Digicel

Dauphin Telecom

Voice & SMS x x
Data x x
3G x x
4G x x
Prepaid - x

 

Saint Martin
Operator:

Digicel

Dauphin Telecom

Voice & SMS x x
Data x x
3G x x
4G x x
Prepaid - x

 

Germany
Operator:

Telekom Deutschland

Voice & SMS x
Data x
3G -
4G x
5G x
VoLTE x
Prepaid x

 

Slovakia
Operator:

Slovak Telekom

Voice & SMS x
Data x
3G x
4G x
Prepaid x

 

Slovenia
Operator:

A1 SI

Telemach

Voice & SMS x x
Data x x
3G x x
4G x x
5G x -
Prepaid x x

 

Denmark
Operator:

Telenor

Voice & SMS x
Data x
3G -
4G x
5G x
VoLTE x
Prepaid x

 

Czech Republic
Operator:

Vodafone

Voice & SMS x
Data x
3G -
4G x
Prepaid x

 

Hungary
Operator:

Telekom HU

Voice & SMS x
Data x
3G x
4G x
Prepaid x

 

Estonia
Operator:

Tele2

Voice & SMS x
Data x
3G x
4G x
5G x
Prepaid x