DNA Call mobile app
Manage call routing easily with a mobile app and give your employees a simple way to update their availability status and route calls to the right people.
Improve your business reachability with a mobile app
DNA Call is the link between your business and satisfied customers. The service is suitable for businesses of all sizes, regardless of industry, and scales flexibly as your business grows and your needs evolve.
Give your business an easy-to-use mobile app that enables employees to answer customer calls anytime, anywhere. Employees can conveniently manage their own availability status, and calls can be routed directly to the right person through a simple menu.
Availability statuses can be updated easily through settings or shortcuts (available, busy, in a meeting, and so on). Status durations can be scheduled, and users can view both their own and their colleagues’ availability information.
If a call goes unanswered, the app provides clear ways to take ownership of the call and track how it is being handled.
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Better reachability
Customers can easily reach the right people in your business, from sales to customer service.
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Easy management
Call routing and users’ availability statuses can be managed easily from a mobile phone.
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Cost-effectiveness
No need for upfront investment.
DNA Call features
- Route calls easily, including call forwarding and attended transfer
- Manage availability statuses effortlessly through settings or shortcuts (available, busy, in a meeting, etc.)
- View your own and your colleagues’ availability information
- Choose which number to display when calling customers or colleagues
- View your groups and the availability statuses of group members
- Manage missed calls directly in the app and monitor their status, including whether a callback has been assigned. Once handled, calls can be marked as completed
- Built-in directory feature
- Available in Finnish, Swedish and English
- Available for download from app stores (Android and iOS)
See also
VoIP PBX connects digital voice traffic from your company’s IP PBX to the public telephone network.
Business and Service Numbers improve reachability with consistent phone numbers for your employees and easy-to-remember nationwide numbers for customer service.
Corporate Network enables the secure and efficient transmission of both voice and data traffic.
Ensure smooth customer experience with quality solutions
Contact us, and we will help you find the most suitable customer service solutions for your company.