Price lists for corporate customers
On this page, you will find service price lists for corporate customers, invoicing and debt collection fees, as well as additional information on use abroad and roaming charges.
Service price list
| Order | |
|---|---|
| Service change | 15,00 € |
| Change to agreement details | 15,00 € |
| PUK code enquiry | 15,00 € |
| Document fee (e.g. copy of an agreement or similar document) | 15,00 € |
| Corporate customer service specialist work* | 165,00 €/h |
The price list shall be valid unless otherwise stated in the service-specific price list. All prices are subject to VAT 0%. Calls to Corporate Customer Service are subject to the mobile network charge/local network charge.
*Specialist work includes, for example, bulk changes (e.g. more than 10 service or agreement changes), consultancy and configuration work (e.g. switchboard setting changes).
Did you know that you can use the YritysDNA self-service to take care of many things quickly and free of charge?
For example, PUK code enquiries, subscriptions to new services and changes to existing ones, and updates to agreements and company information can all be done conveniently via YritysDNA at no extra charge.
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More detailed service-specific price list
Service subscriptions and changes
| Service | YritysDNA self-service | Customer service | Charges |
|---|---|---|---|
| Ordering new services (voice and mobile data) for an existing subscription | x | x | Self-service: free of charge / Customer service: 6,90 € |
| Ordering a new mobile device and accessories (e.g. phone, router, tablet) | x | x | Self-service and customer service: free of charge |
| Virtual PBX/Office service activation for the subscription | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Corporate broadband activation | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| The subscription's PUK code | x | x | Self-service: free of charge / Customer service: 15 € |
| Subscription to DNA Travel Data | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Modification of barring types | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Changing an existing cost centre | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Change of SIM card | x | x | Self-service: free of charge / Customer service: 15 € |
| Switching to a slower/faster subscription type | x | x | Self-service and customer service: 15 € when switching to a slower speed and free of charge when switching to a faster speed |
| Modification of the subscription's directory assistance service information | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Change of user | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Change of payer | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Subscription activation after temporary closure | x | x | Self-service: free of charge / Customer service: 15 € (temporary deactivation of the subscription is free of charge) |
| Termination of the subscription (on a customer-by-customer basis) | x | x | Self-service and customer service: free of charge |
| Change of ownership | x | Customer service: 15 € or the hourly fee for specialist work specified in the service price list | |
| Changes to several subscriptions at the same time (bulk order) | x | Customer service: 15 € or the hourly fee for specialist work specified in the service price list | |
| Changing a subscription number | x | Customer service: 15 € or the hourly fee for specialist work specified in the service price list | |
| Adding a new cost centre | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Order history | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Updating company contact details | x | Customer service: free of charge | |
Contacts and fault reports
| Service | YritysDNA self-service | Customer service | Charges |
|---|---|---|---|
| Reporting a fault | x | x | Self-service and customer service: free of charge |
| Contacting customer service and the Service Desk | x | x | Self-service is free of charge / calls to customer service are subject to the mobile network charge/local network charge |
Invoice details and changes
| Service | YritysDNA self-service | Customer service | Charges |
|---|---|---|---|
| Open balance | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Copy of an invoice | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Change of billing information |
| x | Customer service: 15 €; free of charge using the form (in Finnish) |
| Change of invoice references | x | Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
User management and agreements
| Service | YritysDNA self-service | Customer service | Charges |
|---|---|---|---|
| Limiting user self-service rights | x | Self-service: free of charge | |
| Adding users | x | x | Self-service: free of charge / Customer service: 15 € |
| Expanding user rights within a group structure (e.g. to subsidiaries) | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| View fixed network services | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Information on fixed services | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| View invoicing agreements | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
| Creation of invoicing agreements | x | x | Self-service: free of charge / Customer service: 15 € or the hourly fee for specialist work specified in the service price list |
Invoicing and debt collection charges
| Order | |
|---|---|
| Paper invoice | 15,00 €/invoice |
| Hourly invoicing work | 150,00 €/h |
| Refunds paid to account | 15,00 € |
| Document fee (e.g. account statement, balance certificate) | 15,00 € |
| Late payment fee (standard fee) | 40,00 € * |
| Reactivation of a subscription closed due to unpaid invoices | 15,00 € |
| Reactivation of a subscription closed due to unpaid invoices (rapid) | 25,00 € |
| Balance enquiry by SMS | free of charge |
The price list shall be valid unless otherwise stated in the service-specific price list. All prices exclusive of VAT.
*For unpaid invoices, we charge a late fee of €40 (standard compensation) in accordance with the Debt Collection Act.
Use abroad
- More information on using a corporate subscription in the EU and EEA
- EU roaming prices for DNA's corporate subscriptions
- EU roaming prices for DNA consumer subscriptions sold to companies
- More information about using a corporate subscription in other parts of the world
- Roaming price list
Calling abroad from Finland
- Price list for international calls (.pdf) (in Finnish)
- 99555 price list for international calls (.pdf) (in Finnish)