DNA Managed Network Premium
Managed LAN service for large organisations that need a comprehensive partner for monitoring, managing and continuously developing their network environment.
Confidence and ease in managing complex network environments
When your network environment combines multiple sites, hundreds or even thousands of network devices, and business-critical services, network management requires more than routine maintenance.
DNA Managed Network Premium is a fully customisable service designed around your organisation’s needs. It helps you anticipate disruptions, manage the lifecycle of network devices, and continuously develop your network environment over the long term. With the service, your organisation can focus on its core business while DNA takes care of the operational management and ongoing development of the network.
As part of the service onboarding, your organisation is assigned a Service Manager responsible for maintaining the overall view of the service, as well as a Key Account Manager responsible for the technical environment. Both build a thorough understanding of your network environment and its development needs. This gives you a single trusted partner who helps maintain visibility across the environment, identify opportunities for improvement, and ensure that your network solutions continue to support your business objectives as requirements evolve.
The service is backed by DNA’s managed services expertise and the Nordic Managed Services unit of the Telenor Group. By combining dedicated experts, advanced service management tools, and international networking expertise, we provide high-quality support and peace of mind for the management of demanding network environments.
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Proactive network management
We help identify potential issues early and ensure your network environment evolves in line with your business needs.
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Dedicated experts
Your organisation is assigned a Service Manager and a Key Account Manager who understand your network environment and its development needs.
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World-class support network
The service is backed by the Telenor Group Managed Services unit and DNA’s managed services expertise.
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Real-time visibility
You always have a real-time view of your network environment through the service portal.
DNA Managed Network Premium is the right choice when
- Your organisation manages multiple sites and extensive network environments
- You want to proactively identify potential issues and ensure network reliability
- You need dedicated experts and a structured service management model to support your operations
- You want to entrust the operational management of your network to a reliable partner
- You require clear visibility into network performance, lifecycle status and development needs
Talk to our experts to find the right solution for your organisation!
Service features
Support with guaranteed response times
You have access to a support service with guaranteed response times and fault correction included as part of the service. Choose from a range of SLA levels, including a 24/7 service option.
Service portal and management tools
Your organisation gains access to:
- Telenor service portal for SLA reporting, support requests, orders and service information
- Technology vendor management tools that provide a comprehensive view of your network solution
ITIL-based service management
DNA’s 24/7 operations team is responsible for:
- Event Management
- Incident Management
- Problem Management
- Lifecycle Management
Support for Cisco network solutions
The service supports both on-premises and cloud-managed Cisco network solutions.
Support will be expanded to other networking technologies in the future.
Ensure reliable data connections
Contact us and get your company the high-quality networks as full-service.
Send a contact request Call 0800 30 20 30
Frequently Asked Questions
What is DNA Managed Network Premium?
DNA Managed Network Premium is a managed local area network (LAN) service designed for large organisations. It covers the monitoring, management and continuous development of the network environment. The service is always tailored to meet the specific needs of each customer.
How does DNA Managed Network Premium differ from traditional network management services?
DNA Managed Network Premium combines operational network management, proactive monitoring, device lifecycle management and the continuous development of the network environment into a single service. In addition, a dedicated Service Manager and Key Account Manager are assigned to your organisation to provide long-term support for the management and development of your network environment. This gives your organisation a more comprehensive service offering than traditional maintenance services alone.
Who is DNA Managed Network Premium for?
DNA Managed Network Premium is designed for large organisations that manage multiple sites, extensive network environments or a large number of network devices and require a trusted partner for operational network management.
What are the benefits of a managed network service?
A managed network service helps maintain the reliability of your network environment, proactively identify potential issues and free up your organisation’s internal resources to focus on business-critical activities.
What does DNA Managed Network Premium include?
The service includes network monitoring, fault management, device lifecycle management, support services with guaranteed response times, a service portal, and dedicated experts, including a Service Manager and a Key Account Manager.
How does DNA Managed Network Premium help prevent network disruptions?
The service is built on continuous monitoring, fault management and the systematic development of the network environment. Its goal is to identify anomalies as early as possible and maintain the reliability and availability of your network.
What network solutions does DNA Managed Network Premium support?
DNA Managed Network Premium currently supports both on-premises and cloud-managed Cisco network solutions.
Support will also be extended to other networking technologies in the future.
How can customers monitor the status of their network environment?
Customers have access to a service portal that provides service information, support requests, orders and SLA reports. In addition, technology vendor management tools provide a detailed technical view of the network solution.
See also
DNA Business Netti Plus and Pro provide reliable connectivity for offices and business-critical environments.
Corporate Network connects all your sites into one seamless network.