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DNA Business Apuri

Blend AI and human touch for seamless customer experience. With DNA Business Apuri, you can deliver high-quality customer support around the clock.

AI-powered customer service bot enhances efficiency and improves customer satisfaction

DNA Business Apuri is an AI-powered tool for automating customer service. It is a reliable and secure AI bot that responds to customer service and sales enquiries on your website or via email.

The service adapts to your company’s business needs and learns to communicate in a goal-oriented way – optimising both customer satisfaction and business results. The AI always interacts in the customer’s language and adopts a tone of voice aligned with your brand. The service indexes the content of your website and independently generates responses to customer enquiries. When needed, Apuri can seamlessly transfer conversations to a human agent.

DNA Business Apuri is easy to use and can be up and running in just a few minutes!

Fast service improves customer satisfaction

Customers receive responses in their preferred language – without queuing.
High-quality answers build trust

Apuri uses a tone of voice aligned with your company and responds consistently across all channels.
Customer service becomes more efficient

Apuri handles routine enquiries independently, saving valuable resources. It also supports human agents with more complex queries.
A scalable service delivers flexibility

Apuri adapts to changing demands: peak periods or the size of your service team do not impact the level of service your customers receive.

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Try DNA Business Apuri free of charge

Here’s how to get started with DNA Business Apuri in just a few minutes:

Enter your company’s website address into the service.
DNA Business Apuri will automatically create a tailored admin dashboard and your first AI customer service agent – taking into account your company’s tone of voice, colours, fonts and website content.
Chat with Apuri and, if needed, train it further using additional websites and documents.

You can test the service free of charge in the admin dashboard. If you would like to publish the bot on your website, please contact our customer service.

DNA Business Apuri in a nutshell

DNA Business Apuri delivers an AI-powered solution for customer service that:

Handles routine enquiries independently. The AI manages repetitive and straightforward queries, allowing your employees or service team to focus on more complex matters that require personal attention.
Enhances human performance. Service agents receive AI-suggested response templates, ensuring consistent quality while enabling them to respond to customers more efficiently.
Identifies exceptional cases. When enquiries or situations require a human touch, DNA Business Apuri recognises them and seamlessly directs the customer to a human agent.
Communicates in the customer’s language. DNA Business Apuri supports both text and voice interactions – in over 50 languages. It understands text, speech, images and various document formats.
Continuously learns and improves. You can monitor Apuri’s customer conversations and provide feedback. The AI can also be trained using a range of documents. Put the bot to work in sales as well.
Can be integrated with systems such as CRM, e-commerce and ticketing platforms through integrations.

Kuulokkeet päässä oleva nainen hymyilee työskennellessään tietokoneella modernissa toimistoympäristössä.

Find out more or order DNA Business Apuri for your business

Get in touch with our corporate sales team. Call us on weekdays between 8 am and 4 pm, or schedule a call at a time that suits you. You can also submit a contact request.

Call 0800 302030