Teemu, Service Manager
I work as the designated service manager for DNA's key corporate customers. That means that I am responsible for delivering first-class service and meeting our customer promises in compliance with our agreements. I am also our service manager group leader.
I seem to have spent quite a few years in this industry. My career began in 1999 in Porin puhelin, which later merged with DNA after various reorganisations. I suspect I have the highest number of job descriptions under my belt in this organisation. I started as a radio and transmission network technician, followed by technology specialist, project manager in corporate customer deliveries, and now service manager. In these different roles I have gained experience that has helped me achieve a broad skills set in a number of technical fields.
I particularly enjoy the fast pace and intensity this job offers. It feels like I have succeeded when I face a tricky situation and we manage to solve it as quickly as possible. It is also very motivating how we can make a real difference in a number of issues on the basis of customer feedback – after all, it is customers that we work for.
As a workplace, DNA is fair and progressive. DNA supports the modern way of working and provides us with the right tools for it. I could use three words to describe DNA: flexible, modern and attentive. Our values are clearly visible in our work. We seek to provide solutions without undue delay or beating about the bush. I endorse absolute transparency and integrity – they always pay the highest rewards and help us win customer trust.
As a DNA supervisor, I want to be approachable, social, flexible and fair. I think supervisors should represent their team and its views and continuously develop the operations. In their everyday work specialists don't really need somebody watch over them. This job is more about setting and monitoring targets and managing our shared activities. It is important to listen to the team members' views and suggestions – every idea and opinion counts.
Away from work, service managers can find it difficult not to get drawn back in, since in this job situations can develop at any time. However, it is crucial to be able to let go and think about something else for a while. For me, this "something else" means my family and good friends. I also make time to play ice hockey, floorball and, just recently, golf.