Our objective is the most satisfied customers

DNA wants to make customers’ lives more inspiring, productive and entertaining. DNA considers it important to offer connections, services and devices clearly, cost-effectively and easily to both business and consumer customers. This is particularly important in today’s world, where the variety of services and mobile devices on offer can be daunting.

We value our customer interface functions, sales and customer service, carried out on the phone, in retail outlets and electronically. We want to listen to our customers. Customer satisfaction is based on a strong investment in improving our customer service, providing a fast network, and ensuring high-quality voice, data and television services using the latest technology.

We offer our customers products and services that employ advanced technologies and are safe to use.

Happy surfing for seniors

In October 2014, DNA organised a SeniorSurf event in cooperation with the local senior citizens’ organisation Jakobstads Åldringsvänner ry, the OP-Pohjola bank, the Social Insurance Institution of Finland (Kela) and the local telephone company JNT. During the event, senior citizens had the opportunity to try their hand at online banking on a tablet and familiarise themselves with Kela’s online services, online magazines and other services. The devices and subscriptions were provided by DNA and JNT.

– Based on our dedicated telephone service for senior customers, they have no problem using online services, on tablets in particular, thanks to their large screens and the ability to adjust the text, images and volume to their needs. It is important to make devices and services available and easy to use, and support new users by all means possible, says Service Manager Maria Hällis from DNA’s Pietarsaari senior customer service office.