EU roaming
EU roaming Prices and Fair Use Policy in DNA corporate subscriptions
The pricing mechanism and fair use policy described below is applied to EU/EEA roaming services offered for DNA’s corporate subscriptions starting 15.6.2017.
All mobile service usage in the EU/EEA area shall be billed with (at least) the domestic tariffs. Domestic tariff is the subscription-specific unit price for calls, text messages and data transfer applied for mobile usage in Finland. Based on the service usage and traveling volumes, either the EU baseline fee or EU surcharge may be applied on top of the domestic tariff.
- EU baseline fee when usage is within fair use limits and roaming is periodic
When a customer uses roaming services in EU/EEA area - and the usage is within fair use limits and roaming is periodic, no fees other than the domestic price are charged for the use of mobile services.
PHONE CALLS
Domestic tariff
Receiving calls: free of charge
SENDING SMS/MMS
Domestic tariff
Receiving messages: free of charge
DATA TRANSFER
Domestic tariff
Close - EU surcharge when usage is not within fair use limits or roaming is not periodic
When consumption surpasses the fair use limits, the EU surcharge shall be added on top of the domestic rate. In case the EU roaming is no longer considered periodic, the EU surcharge shall be applied to calls, messages and data transfer. The EU surcharge rates for voice calls, messages and data transfer are listed below:
PHONE CALLS
EU surcharge: 0.032 EUR/min
Receiving calls: free of charge
SENDING SMS/MMS
EU surcharge: 0.010 EUR/message
Receiving messages free of charge
DATA TRANSFER
EU surcharge 0.0035 EUR/MB
The fair usage limits and the definitions of periodic traveling are presented in the following sections. In case the limits are surpassed, an automatic notification SMS shall be sent to the customer before applying EU surcharges.
Close - What are the fair use limits?
Calls
No roaming-specific monthly usage limits are applied to phone calls. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply.
Messages
No roaming-specific monthly usage limits are applied to SMS and MMS messages. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply.
Data transfer
For EU data transfer, subscription-specific monthly fair use quotas shall be applied. The monthly fair use quotas for DNA’s phone and mobile broadband subscriptions are listed in the following tables in gigabytes (= 1000 megabytes) per month.
Close - EU-data fair use quotas with DNA B2B subscriptions
Product
Quota (GB/month) 2020DNA Optimi Perusliittymä Daily data transfer 1.3 DNA Optimi Liittymä Perusnetti service 3.3 DNA Netti add-on service XS 2.7 DNA Netti add-on service S 3.7 DNA Netti add-on service S PLUS 4.7 DNA Netti add-on service 2 M 4.3 DNA Netti add-on service 21 M 6.3 DNA Netti add-on service 50 M 9,5 DNA Netti add-on service 150 M 10.4 DNA Netti add-on service 150 M Plus 6.0 DNA Netti add-on service 300 M 13.7 DNA Netti add-on service 50 M unlimited 10.6 DNA Netti add-on service 150 M unlimited 13.3 DNA Netti add-on service 300 M unlimited 23.3 DNA Business perusliittymä 4G 2.6 DNA Business Mini 4G 9.3 DNA Business Rajaton 4G Suomi 15.3 DNA Business Rajaton 4G* 50M 16.7 DNA Business Rajaton 4G* 100M 20.0 DNA Business Rajaton 4G* 300M 24.0 DNA Business Rajaton 4G* 600M 26.6 DNA Business Rajaton 4G* 1000M 30.0 DNA Optimi EU* L 12.6 DNA Optimi EU* XL 15.3 DNA Optimi EU* XXL 25.3 DNA Liikkuva Laajakaista yrityksille subscription S 2.6 DNA Liikkuva Laajakaista yrityksille subscription S PLUS 4.6 DNA Liikkuva Laajakaista yrityksille subscription M 5.3 DNA Liikkuva Laajakaista yrityksille subscription M PLUS 7.3 DNA Liikkuva Laajakaista yrityksille subscription L 7.9 DNA Liikkuva Laajakaista yrityksille subscription XL 11.3 DNA Liikkuva Laajakaista yrityksille subscription XXL 13.9 DNA Liikkuva Laajakaista yrityksille subscription XXL+ 23.9 DNA Liikkuva Laajakaista yrityksille EU 5G subscription* 600M 23.9 DNA Liikkuva Laajakaista yrityksille EU 5G subscription* 1000M 26.9 * No EU surcharge for data transfer in Sweden, Norway, Denmark, Estonia, Latvia and Lithuania.
Close - What is periodic travel?
DNA mobile subscriptions are not designed for permanent roaming. When roaming is no longer considered periodic but permanent, the EU surcharge is applied on top of the domestic rate for all EU roaming services. Roaming is considered periodic when either traffic volume criterion or presence criterion is fulfilled:
- Traffic volume criterion: The cumulative usage of data transfer, phone calls and text messages in Finland is greater than the usage in EU/EEA area during the past 120 days
- Presence criterion: The cumulative number of days spent in Finland is greater than days spent in EU/EEA area during the past 120 days. For the calculation, days spent outside EU/EEA area shall be considered domestic days.
In case neither the traffic volume criterion nor the presence criterion are fulfilled, the customer shall receive a notification text message about surpassing the limits of periodic roaming. After the message, all further consumption shall be billed with EU surcharge added on top of the domestic rate. Any billed EU surcharges shall be refunded if the customer shows as consuming mobile services mainly in Finland. Charging the EU surcharge is stopped again when the traffic volume criterion or presence criterion is fulfilled.
Close
Preferred networks and available services in the EU area
DNA’s preferred roaming networks and the available services in EU/EEA area are subject to change from time to time. Current status is listed in the table below on per country basis. DNA customers’ mobile phones should select the preferred network automatically. In problem cases and at the edge of the coverage areas, one might need to select the preferred network manually in the phone.
- Netherlands
Operator: KPN
T-Mobile
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Belgium
Operator: Proximus PLC
Orange
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Bulgaria
Operator: Vivacom
A1 Telekom
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Spain
Operator: Vodafone
Orange
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Ireland
Operator: 3 (Hutchison)
Eir
Voice & SMS x x Data x x 3G x x 4G - x Prepaid x x Close - Iceland
Operator: Vodafone
NOVA
Voice & SMS x x Data x x 3G x x 4G x - Prepaid x x Close - United Kingdom
Operator: 3 (Hutchison)
O2
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Italy
Operator: WIND Tre
Vodafone
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Austria
Operator: 3 (Hutchison)
A1 Telekom
Voice & SMS x x Data x x 3G x x 4G x x Prepaid - x Close - Greece
Operator: Cosmote
Vodafone
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Croatia
Operator: Tele2
A1 Telekom
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Cyprus
Operator: Primatel
Epic
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Latvia
Operator: Tele2
Bite
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Liechtenstein
Operator: Liechtenstein Telecom
Voice & SMS x Data x 3G x 4G x Prepaid x Close - Lithuania
Operator: Tele2
Bite
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close
- Luxemburg
Operator: Tango
Orange
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Malta
Operator: Vodafone
Go Mobile
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Norway
Operator: Telenor
Voice & SMS x Data x 3G x 4G x Prepaid x Close - Portugal
Operator: NOS
Vodafone
Voice & SMS x x Data x x 3G x x 4G x - Prepaid x x Close - Poland
Operator: Play
Orange
Voice & SMS x x Data x x 3G x x 4G x - Prepaid x x Close - France
Operator: Orange
Free Mobile
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Romania
Operator: Orange
Vodafone
Voice & SMS x x Data x x 3G x x 4G x - Prepaid x x Close - Sweden
Operator: Telenor
Tele2
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Germany
Operator: T-Mobile
O2
Voice & SMS x x Data x x 3G x x 4G x - Prepaid x x Close - Slovakia
Operator: Orange
O2
Voice & SMS x x Data x x 3G x x 4G - x Prepaid x x Close - Slovenia
Operator: A1 Slovenia
Telemach Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Denmark
Operator: Telenor
TDC
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Czech Republic
Operator: T-Mobile
Vodafone
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Hungary
Operator: Vodafone
Telekom
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Estonia
Operator: Tele2
Voice & SMS x Data x 3G x 4G x Prepaid x Close