EU-roaming
EU-roaming Prices and Fair Use Policy in DNA corporate subscriptions
The pricing mechanism and fair use policy described below is applied to EU/EEA roaming services offered for DNA’s corporate subscriptions from 15.6.2017 onwards.
All mobile service usage in EU/EEA area shall be billed with (at least) the domestic tariffs. Domestic tariff is the subscription-specific unit price for calls, text messages and data transfer applied for mobile usage in Finland. Based on the service usage and traveling volumes, either the EU baseline fee or EU surcharge may be applied on top of the domestic tariff.
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EU baseline fee when usage is within fair use limits and roaming is periodic
When a customer uses roaming services in EU/EEA area - and the usage is within fair use limits and roaming is periodic, the following tariffs are applied on top of the domestic tariff:
PHONE CALLS
Domestic tariff
Receiving calls: free of charge
SENDING SMS/MMS
Domestic tariff
Receiving messages: free of charge
DATA TRANSFER
EU baseline fee: 0.0046 EUR/MB
- Certain DNA subscriptions include an EU data package as part of the monthly fee. EU data transfer consumption within the package is not billed with the EU baseline fee. Detailed information about the data packages is presented later on in this document.
Close - EU surcharge when usage is not within fair use limits or roaming is not periodic
When consumption surpasses the fair use limits, the EU surcharge shall be added on top of the domestic rate. In case the EU roaming is no longer considered periodic, the EU surcharge shall be applied to calls, messages and data transfer. The EU surcharge rates for voice calls, messages and data transfer are listed below:
PHONE CALLS
EU surcharge: 0.032 EUR/min
Receiving calls: free of charge
SENDING SMS/MMS
EU surcharge: 0.010 EUR/message
Receiving messages free of charge
DATA TRANSFER
EU surcharge 0.006 EUR/MB
The fair usage limits and the definitions of periodic traveling are presented in the following sections. In case the limits are surpassed, an automatic notification SMS shall be sent to the customer before applying EU surcharges.
Close - What are the fair use limits?
Calls
No roaming-specific monthly usage limits are applied to phone calls. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply.
Messages
No roaming-specific monthly usage limits are applied to SMS and MMS messages. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply.
Data transfer
For EU data transfer, subscription-specific monthly fair use quotas shall be applied. The monthly fair use quotas for DNA’s phone and mobile broadband subscriptions are listed in the following tables in gigabytes (= 1000 megabytes) per month.
Close - EU-data fair use quotas with DNA phone subscriptions
DNA Optimi EU L, DNA Optimi EU XL ja DNA Optimi EU XXL subscriptions include EU data package.
DNA Optimi EU L 5,5 GB/month
DNA Optimi EU XL 10 GB/month
DNA Business Rajaton 4G 10 GB/month
DNA Optimi EU XXL 15 GB/monthOther DNA subscriptions - Consumption within the fair use quota shall be billed with the EU baseline fee (0.0046 EUR/MB). The subscription specific fair use quotas are listed in the table below:
Product
Quota (GB/month) 2018DNA Optimi Perusliittymä Daily data transfer 0,7 DNA Optimi Liittymä Perusnetti service 1,7 DNA Netti add-on service XS 1,3 DNA Netti add-on service S 1,8 DNA Netti add-on service S PLUS 2,3 DNA Netti add-on service 2 M 2,2 DNA Netti add-on service 21 M 3,2 DNA Netti add-on service 50 M 4,7 DNA Netti add-on service 150 M 5,2 DNA Netti add-on service 300 M 6,9 DNA Netti add-on service 50 M unlimited 5,3 DNA Netti add-on service 150 M unlimited 6,6 DNA Netti add-on service 300 M unlimited 11,6 DNA Liikkuva Laajakaista yrityksille subscription S 1,3 DNA Liikkuva Laajakaista yrityksille subscription S PLUS 2,3 DNA Liikkuva Laajakaista yrityksille subscription M 2,6 DNA Liikkuva Laajakaista yrityksille subscription M PLUS 3,6 DNA Liikkuva Laajakaista yrityksille subscription L 4,0 DNA Liikkuva Laajakaista yrityksille subscription XL 5,6 DNA Liikkuva Laajakaista yrityksille subscription XXL 7,0 DNA Liikkuva Laajakaista yrityksille subscription XXL+ 12,0 With other data services consumption within the fair use quota shall be billed with the EU baseline fee 0.0046 EUR/MB.
Close - What is periodic travel?
DNA mobile subscriptions are not designed for permanent roaming. When roaming is no longer considered periodic but permanent, the EU surcharge is applied on top of the domestic rate for all EU roaming services. Roaming is considered periodic when either traffic volume criterion or presence criterion is fulfilled:
- Traffic volume criterion: The cumulative usage of data transfer, phone calls and text messages in Finland is greater than the usage in EU/EEA area during the past 120 days
- Presence criterion: The cumulative number of days spent in Finland is greater than days spent in EU/EEA area during the past 120 days. For the calculation, days spent outside EU/EEA area shall be considered domestic days.
In case neither the traffic volume criterion nor the presence criterion are fulfilled, the customer shall receive a notification text message about surpassing the limits of periodic roaming. After the message, all further consumption shall be billed with EU surcharge added on top of the domestic rate. Any billed EU surcharges shall be refunded if the customer shows as consuming mobile services mainly in Finland. Charging the EU surcharge is stopped again when the traffic volume criterion or presence criterion is fulfilled.
Close - Validity and constraintsThis pricing is applied in the EU/EEA area for DNA corporate subscriptions from 15.6.2017 onwards. For other subscriptions, the pricing principles for the EU/EEA roaming are described in the subscription terms and conditions.
The pricing mechanism applies for roaming services consumed in following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.
The pricing applies for calls and messages originated from the EU/EEA area to normally priced fixed line and mobile numbers. The pricing does not apply to calls and messages to service lines and corporate numbers with special pricing. Calls and messages from Finland to abroad shall be priced according to international calls’ pricing list.
The pricing is valid for customers that either live permanently in Finland or have stable links to Finland. In case the customer cannot show stable links to Finland, all EU/EEA roaming services shall be billed with the EU surcharge added on top of the domestic rate. Stable links can be formed by, for example, a permanent home address, employment or studies in Finland. DNA may ask for proof of stable links upon signing a subscription contract, and whenever DNA suspects that customer no longer has stable links to Finland.
In case the use of roaming services is considered fraudulent, the EU surcharge shall be billed on top of the domestic rate for all EU/EEA roaming services. Usage is considered fraudulent if the customers subscription is inactive for long time and used mainly or solely abroad, or if a customer has several subscriptions and they are used sequentially while roaming.
The customer does not have the right to sell or give subscriptions (SIM-cards) to persons not living permanently in Finland and not having stable links to Finland. In case a subscription is given to such person, all EU/EEA roaming services are billed with the EU surcharge added on top of the domestic rate. DNA also reserves the right to close such subscriptions immediately and terminate the related contracts. Closing the subscription and/or terminating the contract does not limit customer’s liabilities for outstanding payments.
The EU roaming pricing principles and the EU fair use policy of DNA’s corporate mobile phone and mobile broadband subscriptions is based on the EU Commission Implementing Act 2016/2286.Close
Preferred networks and available services in the EU area
DNA’s preferred roaming networks and the available services in EU/EEA area are subject to change from time to time. Current status is listed in the table below on per country basis. DNA customers’ mobile phones should select the preferred network automatically. In problem cases and at the edge of the coverage areas, one might need to select the preferred network manually in the phone.
- Netherlands
Operator: KPN Mobile The Netherlands BV
Vodafone NL
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Belgium
Operator: Proximus PLC
Telenet Group BVBA/SPRL
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Bulgaria
Operator: Telenor
VIVACOM
Voice & SMS x x Data x x 3G x x 4G x - Prepaid x x Close - Spain
Operator: K2R-VRS - Vodafone Espana S.A.U.
Telefonica Moviles Espana S.A.
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Ireland
Operator: 3 IRE (Hutchison 3G Ireland)
Vodafone IE (Ireland) Ltd.
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Iceland
Operator: NOVA
Vodafone (Fjarskipti hf)
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - United Kingdom
Operator: Hutchison 3G UK Ltd
Everything Everywhere
Voice & SMS x x Data x x 3G x x 4G x - Prepaid x x Close - Italy
Operator: H3G S.p.A.
Vodafone Omnitel N.V.
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Austria
Operator: Hutchison Drei Austria GmbH
A1 Telekom Austria AG
Voice & SMS x x Data x x 3G x x 4G x - Prepaid - x Close - Greece
Operator: WIND Hellas Telecommunications S.A.
Vodafone-Panafon S.A.
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Croatia
Operator: Tele2 Croatia
VIPnet d.o.o.
Voice & SMS x x Data x x 3G x x 4G x - Prepaid x x Close - Cyprus
Operator: MTN Cyprus Ltd
Voice & SMS x Data x 3G x 4G - Prepaid x Close - Latvia
Operator: Tele2 SIA
Bite Latvia
Voice & SMS x x Data x x 3G x x 4G x - Prepaid x x Close - Liechtenstein
Operator: Telecom Liechtenstein AG
Voice & SMS x Data x 3G x 4G - Prepaid x Close - Lithuania
Operator: Tele2 UAB
UAB Bite Lietuva
Voice & SMS x x Data x x 3G x x 4G x - Prepaid x x Close
- Luxemburg
Operator: Tango S.A.
Voice & SMS x Data x 3G x 4G - Prepaid x Close - Malta
Operator: Vodafone Malta Ltd.
Voice & SMS x Data x 3G x 4G - Prepaid x Close - Norway
Operator: Telenor Mobil
Voice & SMS x Data x 3G x 4G x Prepaid x Close - Portugal
Operator: NOS Comunicacoes S.A
Vodafone Telecel
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Poland
Operator: P4
T-Mobile Polska
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - France
Operator: Free Mobile
Orange
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Romania
Operator: Vodafone Romania S.A.
Telekom Romania Mobile Communications
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Sweden
Operator: Tele2 Sverige AB (SWEIQ)
Hi3G Access AB
Voice & SMS x x Data x x 3G x x 4G x x Prepaid x x Close - Germany
Operator: Vodafone D2 GmbH
O2 (Germany) GmbH & Co. OHG
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Slovakia
Operator: O2 Slovakia s.r.o
Slovak Telekom a.s.
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Slovenia
Operator: SI.MOBIL d.d.
Voice & SMS x Data x 3G x 4G - Prepaid x Close - Denmark
Operator: Hi3G Access AB
Telenor A/S
Voice & SMS x x Data x x 3G x x 4G x x Prepaid - x Close - Czech Republic
Operator: O2 Czech Republic a.s.
Vodafone Czech Republic
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Hungary
Operator: Vodafone Hungary Ltd.
MAGYAR TELEKOM
Voice & SMS x x Data x x 3G x x 4G - - Prepaid x x Close - Estonia
Operator: Tele2 Eesti AS
Elisa Eesti AS
Voice & SMS x x Data x x 3G x x 4G x - Prepaid x x Close