DNA received top marks among the large Finnish operators in the international EPSI Rating study yet again, and DNA’s ratings were above the industry averages across the board. DNA’s value for money is considered the best, by both private and corporate customers.
Customer loyalty and satisfaction among mobile broadband customers remains high in cities, and private customers’ satisfaction with DNA’s mobile broadband is substantially better than industry average.
According to a recent report published by Helsinki Metropolia University of Applied Sciences, DNA’s mobile broadband subscription is the best in the market: DNA’s connection reached 63% of the maximum speed, whereas other operators reached only 40% at best.*
Welho is number one again
Welho is still the number one choice for fixed-line broadband among consumers in the Helsinki Metropolitan Area, receiving a total EPSI Rating of 76.3 which is clearly above the industry average of 65.2 points.
This is the fifth consecutive year that Welho receives top marks in the EPSI Rating. According to the study, reliable connection through a local cable network paired with good and effective customer service ensure Welho’s customer satisfaction and loyalty.
This is the first year pay-TV services were included in the EPSI Rating study. Welho was the best by a clear margin in this category, too. Having listened to its customers, Welho has introduced Welho Mix, a customisable package to which the customers can select eight channels from a broad selection, and they can change the selection as often as once a month.
Sources:
EPSI Rating 2010
*Fitsum Teklehaimanot and Taffese Tewodros: Wireless Broadband Project Report. Helsinki Metropolia University of Applied Sciences 2010. The study was published in Helsingin Sanomat on 20 October, 2010.