Responsible customer service and products
High standards of customer service, best practices, cooperative networking with other businesses, relationships with partners, and support for non-profit causes form part of DNA's social responsibility.
Corporate responsibility also has a strong impact on the products and services we offer to customers, as well as on customer service practices in call centres, retail outlets and electronic communications.
DNA supports the safe use of mobile phones for children and young people
DNA has signed a European framework agreement, European Framework for Safer Mobile Use by Younger Teenagers and Children, which aims to improve the safety of mobile phone use by teenagers and children. One of the main objectives of the European digital strategy, drafted by the European Commission, is the online safety of children while they browse the Internet using a computer or a mobile phone.